Growth Through Excellence
Gentry Custom Remodeling was originally founded as Remedy Express, a “just in time” contractor for realtors and home sellers to complete post-inspection remedy requests for in-contract home sales. Customer satisfaction is a key focus of the company which led to requests for more extensive remodeling work, and Gentry Custom Remodeling was created as its own brand. Gentry has experienced a solid growth trajectory. We are named on the Business First “Busiest Residential Remodelers” list every year since their second year in operation and were recently designated a “Fast 50 Company”, as the 9th fastest-growing company overall in Central Ohio.
Why Gentry?
It’s been our goal from the start to be “the remodeler people love”. We know it’s a bold statement, but we wanted to be different from the beginning. Our customers experience the Gentry difference in our craftsmanship, our communication, how we manage projects, and in the results. The most effective form of advertising is creating happy customers who are 100% satisfied with their Gentry remodeling project.
Our Mission
Our Mission at Gentry is to be “The remodeler people love.” To back up that statement, we pride themselves on meeting these key issues:
- Quality craftsmanship – Gentry contactors have decades of experience. A project is never complete until our owner and the homeowner have inspected the project and the homeowner is 100% satisfied.
- Timely and transparent communication – Gentry project managers stay in regular contact with clients and provide transparent and accurate communication.
- Respect and protect customer’s home – Work areas are sealed off and floor protection applied throughout. The area is cleaned, and tools removed at the end of each day.
- Professionalism – Crew members and sub-contractors follow a strict set of standards. Our crew members understand they’re ‘guests’ in our customer’s home and conduct themselves accordingly.
The Gentry Family
John Cassell
Owner, CEO
Katie Mazur
CFO
Lindsey Gladura
Interior Design
Justin Lipe
Operations Manager
Tyler Cassell
IT and Marketing
Chris Alguire
Project Manager
Sarah Patch
Interior Designer
Our Customer Promise
“We promise to deliver an exceptional design and renovation experience. We want you to tell your friends, neighbors, and family that Gentry is the remodeler people love.”
– John Cassell, Owner
Our Awards
- 2022 Business First “Fast 50” (#9)
- Business First Central Ohio’s “Busiest Residential Remodelers” (2020, 2021, 2022)
- Angi’s Super Service Award
- BBB Accredited Business, A+ Rating
- Member NARI
Our design and remodeling team works hard to be the home remodeler people love.
From the beginning—when we were known as Remedy Express—our team has been focused on the details. As Remedy Express, we excelled as a “just in time” contractor, assisting realtors and sellers with post-inspection work. Our ability to deliver high-quality craftsmanship, excellent customer service, and attention to detail resulted in demands for more complex renovation work, prompting the creation of Gentry Custom Remodeling as its own brand. Since then, we have been consistently listed on the Business First “Busiest Residential Remodelers” list, along with being named a “Fast 50 Company” for 2022 and ranking as the 9th fastest-growing company in our area.
Our mission has always been to be “The Remodeler People Love.” We realize it’s a big statement, but we wanted to be unique from the start. You’ll find that our clients recognize the difference we bring to each project we undertake with quality workmanship, excellent communication, skilled project management, and satisfactory outcomes. We firmly believe the most effective kind of advertising is to ensure our customers are completely content with their remodeling project when we’re done.
Along with this, we work hard to make sure your home is protected during the renovation stages by blocking areas off, installing floor coverings, ensuring the space is cleaned, and—if possible—removing our equipment at the end of the day. This helps to minimize any disruptions that the remodeling has on your day-to-day. Additionally, our team will always act professionally and recognize that we are guests in your home.
If you’re ready to see how our design and remodeling team can help you get the space of your dreams, contact us today and Discover the Gentry Difference.