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Gentry Custom Remodeling was originally founded as Remedy Express, a “just in time” contractor for realtors and home sellers to complete post-inspection remedy requests for in-contract home sales. Customer satisfaction is a key focus of the company which led to requests for more extensive remodeling work, and Gentry Custom Remodeling was created as its own brand. Gentry has experienced a solid growth trajectory. We are named on the Business First “Busiest Residential Remodelers” list every year since their second year in operation and were recently designated a “Fast 50 Company” for 2021, as the 9th fastest-growing company overall in Central Ohio.

The brand statement of the company is “The remodeler people love.” To back up that statement, the Gentry founder quickly decided the company would pride themselves on meeting these key issues:

  • Quality craftsmanship – Gentry contactors have decades of experience. A project is never complete until Brian or John and the homeowner have inspected the project and the homeowner is 100% satisfied.
  • Timely and transparent communication – Gentry project managers stay in regular contact with clients and provide transparent and accurate communication.
  • Respect and protect customer’s home – Work areas are sealed off and floor protection applied throughout. The area is cleaned, and tools removed at the end of each day.
  • Professionalism – Crew members and sub-contractors follow a strict set of standards. Our crew members understand they’re ‘guests’ in our customer’s home and conduct themselves accordingly.
For any homeowner considering a remodeling project, Gentry strongly recommends asking the right questions prior to signing a contract. Be sure to address cost allowances for materials that fluctuate in price such as flooring, cabinets, tile, and fixtures. What type of warranty is offered? Ask for a copy of their license and insurance, and make sure the work is permitted. Finally, read reviews and ask for references.

Our Customer Promise

“We promise to deliver an exceptional design and renovation experience. We want you to tell your friends, neighbors, and family that Gentry is the remodeler people love.”

John Cassell, Owner